Ranmap Support & Knowledge Base
How Can We Help Your Convoy?
Find answers, learn how to set up your convoy, or message our support team directly.
All Systems Operational·Live voice & realtime sync online·Support by email
Browse Help Topics by Category
Step-by-step guides written by overlanders and road-trippers for quick field setup.
Getting Started & Convoys
Creating trips, inviting your group, and joining with an invite code.
Create your first trip and invite your crew
Join a group with an invite code or link
Set up your profile, avatar and vehicle
Live Voice
Joining a trip's voice channel and using push-to-talk.
Join a voice channel and mute or unmute
Use push-to-talk walkie-talkie mode
What to do when voice is reconnecting
Live 3D Map & Navigation
Following your convoy, basemaps, terrain, and offline maps.
Switch basemaps and toggle terrain and 3D buildings
Download your route area for offline use (Pro)
Hand off to Google Maps for turn-by-turn to a teammate
Stops & Trip Planning
Adding stops, planning a route, and proposing stops to the crew.
Add and reorder trip stops
Plan a route and save it for reuse
Propose a stop for the crew to consider
Expenses & Photos
Logging trip costs and pinning photos to the route.
Log fuel, food, tolls and lodging
Pin a photo to its map location
Find every photo in the trip gallery
Billing & Subscriptions
Managing Pro subscriptions, payment methods, and convoy entitlements.
How one Pro membership unlocks features for your whole convoy
Switching between monthly and annual billing
Managing or canceling an Apple, Google, or web subscription
Direct Engineering Support
Send Us a Message
Have a question about vehicle setup, a bug report, or want to register an entire car club? We respond directly.